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Returns & Refunds

Effective October 25, 2026

How to return a cap

1. Email our customer service email (published before launch) within 30 days of delivery with your order number and the cap you want to return.
2. We’ll reply with the return address and instructions. Please don’t send items back without contacting us first.
3. Pack the cap securely so it isn’t crushed, and use a trackable shipping service. We can’t refund returns that are lost on the way back to us without tracking.

Condition

Returned caps must be unworn and unwashed, free of makeup, perfume, smoke or pet hair, and include all original tags and packaging. Caps that don’t meet these conditions may be refused and sent back to you.

Return shipping

You pay the return shipping cost unless the return is due to our error (damaged, defective or wrong item). Original shipping charges are not refundable, except when the return is due to our error.

Refunds

We’ll email you when we receive and inspect your return. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more business days to show it.

Exchanges

We don’t offer direct exchanges. Return the cap for a refund and place a new order for the one you want.

Damaged, defective or wrong items

Please check your order when it arrives. If it’s damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We’ll send a prepaid return label and, as you prefer, a replacement if one is in stock or a full refund, including the original shipping charge.

Lost or stolen packages

If tracking shows no movement for 7 business days, or shows the package as delivered but you can’t find it, email us. We’ll work with USPS, and if the package can’t be found, we’ll send a replacement or a full refund.

Cancelling an order

You can cancel any time before your order ships for a full refund. Email us as soon as possible. Once it has shipped, please follow the return steps above.

Final sale items

If an item is ever sold as “final sale”, it will be clearly marked on the product before you buy, and it can’t be returned unless it arrives damaged, defective or wrong.

This policy doesn’t limit any rights you have under applicable law.